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Frequently Asked Questions

 

How do I sign up?

To sign up for online banking, select Click Here to Register and sign up online. Complete the short enrollment form and select "Submit." You will receive an automatic response that your application has been submitted. Within 2 business days you will receive an email notifying you that your application has been approved. Your online account will be available the next day. Business customers can also register for online banking or request Online Cash Management from their Business Relationship manager. To view the Online Cash Management demo, select "Enroll" under the "Online Banking" tab.

 

How do I get my ID and PIN?

You will create a PIN during the enrollemnt process and a user ID the first time you log in.

 

I am a new online customer. I have just received my ID and PIN but have not been able to log in.

Once you have received your ID and PIN you may have to wait up to 24 hours for the system to update so that you can access your account.

 

I am locked out, how do I get back in?

Click here then click to reset your password. If you are still unable to log in, contact us by phone at (919) 683-1521 or (800) 433-8283.

 

Why am I repeatedly locked out?

It is important to remember that your ID and PIN are case-sensitive. If you set them up in upper case, you must always enter them in upper case. If you set them up in lower case, you must always enter them in lower case. You may change your PIN or USER ID (Memeber Number) at any time by selecting "User Options".

 

Can I rename my accounts displayed?

You can rename your accounts at any time by selecting "Change Account Nicknames" from the "User Options" tab.

 

How do I add an account?

Contact us by phone (919) 683-1521 or (800) 433-8283 EXT 840. We will add the account once we have verified access requirements have been met.

 

What is the cost for MFBonline Internet Banking Services?

There is no cost to consumers or Businesses to use the MFBonline Internet Banking services or Cash Management Services.

 

How are bill payments made?

Bill payments are made through our Bill Payment vendor. Payees receive either an electronic payment 2 business days after the payment date selected or by check 5 business days after the date selected. Authorized payments are deducted from your account within 2 business days of the payment processing date.

 

What is the lead-time for bill payments?

Payments entered before 5:00 PM are processed the same day. Please allow 2-5 business days for receipt by the payee.

 

Can I stop payment on a bill payment check?

You may edit or cancel a payment until 5:00 PM on the scheduled date. To inquire about a payment that already has been made, please call 1-800-823-7555.

 

For more information, please call the branch office nearest you.

 

 

 

 

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