Frequently Asked Questions
How do I sign up?
PERSONAL online banking, select Personal Login and Click “New User? Enroll Now”. Complete the short enrollment form and select “Submit.” You will need your account number, social security number and email address to set up online banking. The PIN number is the last 4 digits of your social security number OR your telephone banking pin, if you have already set one up. Your user name and password are created on the next screen. The user name should not consist of only numbers, and the password requirements will show green check marks as you enter the new password. Once you have created your user name and password, you will have immediate access to your account.
BUSINESS customers, who have only one user viewing accounts, may also register for online banking by selecting the Personal Login button and completing the short enrollment form. The last 4 digits of the EIN number is used instead of the SSN. BUSINESS Customers, who wish to use our Business Online Cash Management (ACH Origination/ Internet Wires) or have multiple users, may contact their Business Relationship Manager or their local branch or Deposit Services.
How do I get my User name and Password?
I do not remember my Password.
A password reset request will be initiated every 6 months and you are notified at the time of signing on that it is time to change your password.
What is M&F Bank’s routing number?
I am locked out, how do I get back in?
Why I am repeatedly locked out?
Multifactor Authentication involves 3 security questions that you set up when applying for online banking, such as “Mothers Maiden Name”. The security questions are asked to verify identity at the time of signing on. If you miss the answers to a security question twice, you will be locked out. If you have not accessed your online banking for more than 90 days, your profile has been deleted from the system and you will have to re-enroll, using the “Enroll” button.