Online Banking Frequently Asked Questions

To sign up for online banking, select Click Here to Register and sign up online. Complete the short enrollment form and select “Submit.” Business customers can also register for online banking or request Online Cash Management from their Business Relationship Manager.

How do I sign up for online banking?

Customers may enroll in online banking using this link. You will need your account number, social security number and an email address. Your PIN is the last 4 digits of your social security number or your telephone banking PIN, if you have already set one up. Once you create your username and password, you will have immediate access to your account.
If you are a business customer who will have only one user viewing the account, you may also enroll using the link above. Your PIN is the last 4 digits of your EIN. If you are a business customer with more than one user and/or wish to use M&F Bank’s Treasury Management services, please contact your Relationship Manager or local branch.

How do I get my user name and password?

You will create your user name and password during the enrollment process.  If you would like to change your password after logging in, click on the “Profile” tab at the top right of your online banking home page.

What if I forget my password?

If you forget your password, select the “Forgot my password” link on the account login screen or use this link. Submit the requested information and a new temporary password will be sent to the email address on file. Once you login using your temporary password, you will be directed to create a new password. Passwords must contain a number, a lowercase letter, an uppercase letter, a special character and must be between eight and twelve characters.
You will be prompted to reset your password every 6 months.

I am locked out, how do I get back in?

Online banking will automatically lock user access after two incorrect password attempts or two missed attempts to answer security questions. Your account will also be locked if it has been more than 90 days since you have logged in, and you will need to re-enroll in online banking. If you are locked out, contact us at (800) 433-8283.
To avoid being locked out, it is important to remember your that your username is case-sensitive.

Can I give my account nicknames?

You can rename your accounts at any time by selecting the “Edit Account” tab to the right of the account number that you want to change.

How do I add an account?

New accounts are added to your profile automatically. If an account is not displayed, please contact your local branch.

How do I enroll in electronic statements?

From the Account List page, select “Profile” in the upper right corner. Select “E-Statement Enrollment”, review and accept the enrollment disclosure, and enter the code from the bottom of the disclosure page. You will also need to check the box “I have read and accept the electronic statements terms and conditions” after you enter the confirmation code.

How do I access my statements online?

From the home page within online banking, select the account you would like to view the statement for and click on the “Documents” tab.

How do I set up Bill Pay?

After logging into online banking, select the account you wish to use for bill pay. At the top, select the “Bill Pay” tab and you may begin adding your billers.

How are bill payments made?

Bill payments are made through our bill payment vendor. Please refer to the Terms and Conditions of the Bill Payment Services located within the Bill Payment Module. You may contact our bill payment vendor at (855) 836-7443.

How can I make internal transfers?

Internal Transfers are transfers between M&F Bank Accounts. To set up a transfer after logging in select “Transfer” tab at the top of the tool bar.

How can I make external transfers?

External transfers are transfers between M&F Bank and other financial institutions. To create a transfer, you must be enrolled in Bill Pay. From Bill Pay, select the “Transfer Money” tab from the tool bar and then click “Add an Account” to begin.

How do I use Zelle® to send money in online banking?

  1. Enroll or log in to Online Banking and sign up for Bill Pay. If you’re already signed up, you can access Zelle® in your Bill Pay profile.
  2. Select “Send Money with Zelle®
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account

That’s it! You’re ready to start sending and receiving money with Zelle®.

For more information on Zelle®, visit mfbonline.com/zelle/.

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