Frequently Asked Questions
To sign up for online banking, select Click Here to Register and sign up online. Complete the short enrollment form and select “Submit.” Business customers can also register for online banking or request Online Cash Management from their Business Relationship Manager.
How do I sign up?
PERSONAL online banking, select Personal Login and Click “New User? Enroll Now”. Complete the short enrollment form and select “Submit.” You will need your account number, social security number and email address to set up online banking. The PIN number is the last 4 digits of your social security number OR your telephone banking pin, if you have already set one up. Your user name and password are created on the next screen. The user name should not consist of only numbers, and the password requirements will show green check marks as you enter the new password. Once you have created your user name and password, you will have immediate access to your account.
BUSINESS customers, who have only one user viewing accounts, may also register for online banking by selecting the Personal Login button and completing the short enrollment form. The last 4 digits of the EIN number is used instead of the SSN. BUSINESS Customers, who wish to use our Business Online Cash Management (ACH Origination/ Internet Wires) or have multiple users, may contact their Business Relationship Manager or their local branch or Deposit Services.
How do I get my User name and Password?
You will create your USER NAME and Password during the enrollment process. If you would like to change your Password after logging in, you can click on the “Profile” tab at the top right of your online banking home page.
I do not remember my Password.
Please select the “Forgot your password” link and a new temporary password will be sent to your email address on file. Please enter this temporary password in the box that asks for your password, next to your User Name and it will then direct you to a new screen to change your password. Please remember that your password must contain at least 1 Number, 1 Upper Case Letter, 1 Lower Case Letter and 1 Special Character and must be between eight (8) and twelve (12) characters in length.
A password reset request will be initiated every 6 months and you are notified at the time of signing on that it is time to change your password.
What is M&F Bank’s routing number?
I am locked out, how do I get back in?
The online banking system will automatically lock the user access after two invalid attempts. If it has been more than 90 days since you have logged in, your profile is suspended and you will need to re-enroll in Online Banking. If you are unable to log in, contact us at (800) 433-8283.
Why I am repeatedly locked out?
It is important to remember that your USERNAME is case-sensitive. If you set it up in upper case, you must always enter it in upper case. If you set it up in lower case, you must always enter it in lower case. Do not use your account number as your username. Your password must contain at least 1 Number, 1 Upper Case Letter, 1 Lower Case Letter and 1 Special Character and must be between eight (8) and twelve (12) characters in length.
Multifactor Authentication involves 3 security questions that you set up when applying for online banking, such as “Mothers Maiden Name”. The security questions are asked to verify identity at the time of signing on. If you miss the answers to a security question twice, you will be locked out. If you have not accessed your online banking for more than 90 days, your profile has been deleted from the system and you will have to re-enroll, using the “Enroll” button.
Can I rename my accounts displayed?
You can rename your accounts at any time by selecting “Edit Account” tab to the right of the account number that you want to change.
How do I add an account?
There is no action required. The system will automatically display all your active accounts. If the account is not displayed, contact your local branch to have the account(s) related.
How Do I enroll for Electronic Statement?
From the Account List Page select “Profile” in the upper right corner. Select E-Statement Enrollment. Follow the steps by accepting the Enrollment Disclosure and entering the code from the bottom of the Disclosure page. You will also need to check the box “I have read and accept the electronic statements terms and conditions” AFTER you enter the confirmation code.
How do I access my statements online?
From your main page within online banking select the account you would like to view the statement for and click on the “Documents” tab.
How do I set up Bill Pay?
After logging into online banking select from the account list the account you wish to use for bill pay. At the top, select the “Bill Pay” tab and you can add your billers from there.
How are bill payments made?
Bill payments are made through our Bill Payment vendor. Please refer to the Terms and Conditions of the Bill Payment Services located within the Bill Payment Module. You may contact our Bill Payment vendor at (855) 836-7443.
How can I make internal transfers?
Internal Transfers are transfers between M&F Bank Accounts. To set up a transfer after logging in select “Transfer” tab at the top of the tool bar.
How can I make External Transfers? **MUST BE ENROLLED IN BILL PAY
External Transfers are transfers between M&F Bank and other Financial Institutions. To create a transfer go to the Bill Payment Module and click on “Transfer Money” tab from the tool bar and then click Add an Account to begin.
What is POP Money Transfers?
Popmoney® is an innovative personal payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. And you don’t need a new account to send or receive money. Just use your current bank/financial institution account. A $2.00 transfer fee applies.