Online Banking Frequently Asked Questions
How do I sign up for online banking?
How do I get my user name and password?
You will create your user name and password during the enrollment process. If you would like to change your password after logging in, click on the “Profile” tab at the top right of your online banking home page.
What if I forget my password?
I am locked out, how do I get back in?
Can I give my account nicknames?
You can rename your accounts at any time by selecting the “Edit Account” tab to the right of the account number that you want to change.
How do I add an account?
New accounts are added to your profile automatically. If an account is not displayed, please contact your local branch.
How do I enroll in electronic statements?
From the Account List page, select “Profile” in the upper right corner. Select “E-Statement Enrollment”, review and accept the enrollment disclosure, and enter the code from the bottom of the disclosure page. You will also need to check the box “I have read and accept the electronic statements terms and conditions” after you enter the confirmation code.
How do I access my statements online?
From the home page within online banking, select the account you would like to view the statement for and click on the “Documents” tab.
How do I set up Bill Pay?
After logging into online banking, select the account you wish to use for bill pay. At the top, select the “Bill Pay” tab and you may begin adding your billers.
How are bill payments made?
Bill payments are made through our bill payment vendor. Please refer to the Terms and Conditions of the Bill Payment Services located within the Bill Payment Module. You may contact our bill payment vendor at (855) 836-7443.
How can I make internal transfers?
Internal Transfers are transfers between M&F Bank Accounts. To set up a transfer after logging in select “Transfer” tab at the top of the tool bar.
How can I make external transfers?
External transfers are transfers between M&F Bank and other financial institutions. To create a transfer, you must be enrolled in Bill Pay. From Bill Pay, select the “Transfer Money” tab from the tool bar and then click “Add an Account” to begin.
How do I use Zelle® to send money in online banking?
- Enroll or log in to Online Banking and sign up for Bill Pay. If you’re already signed up, you can access Zelle® in your Bill Pay profile.
- Select “Send Money with Zelle®“
- Accept Terms and Conditions
- Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
For more information on Zelle®, visit mfbonline.com/zelle/.